- Priority - Critical
- Affecting System - Network
We're currently investigating network interruptions impacting portions of the KC1 facility. This will be updated as we have updates to provide.
Thank you for your patience.
[UPDATE #1 - 8:00PM CST] - There is currently a fiber cut in the area that is impacting a portion of the KC1 facility, which is the cause of the network interruption for some service. Crews are currently working to fix the cut currently. We'll provide additional updates as they are available. A more detailed report will be sent out this evening.
[UPDATE #2 - 12:51AM CST] - We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as crews continue to complete the fiber cut repair. If your service is still offline, please either open a new ticket, or respond to your existing ticket and our technicians will look into it. Please keep in mind, ticket volume is still high but we're doing or best to get to tickets as quickly as possible.
- Date - 06/10/2019 18:31
- Last Updated - 06/11/2019 01:53