There are no Open Network Issues Currently
Website Maintenance (Resolved) Medium

Affecting Other - dedispec.com

  • 03/21/2021 01:00 - 03/21/2021 03:56
  • Last Updated 03/20/2021 22:42

There is a scheduled maintenance window to perform upgrades on our website. During maintenance you will be unable to reach our billing/support pages and entire client facing website. Our staff will be standing by to assist you via Facebook Messenger and Skype which can be found below:

Current start time for this maintenance will be 0100 EST Sunday 03/21/2021 and end on or before 0300 EST Sunday 03/21/2021.

 

During this time there will be no impact to client servers.

WV1 Infrastructure Issue (Resolved) Critical

Affecting System - Infrastructure

  • 08/05/2020 17:30 - 08/06/2020 16:15
  • Last Updated 08/06/2020 11:15

Updated at 1116 EST There is currently an issue with our infrastructure at the WV1 datacenter which is affecting many of our customers at this location. We have multiple staff on-site at this time to investigate all issues and resolve them as soon as possible. Please refrain from opening multiple tickets and just have 1 ticket open per server for any issues you may be seeing and our staff will continue to assist you. Our L1 staff will not have all the answers at this time and will escalate your ticket to the appropriate on-site staff who will directly resolve any issues. Thank you very much for your patience.

The majority of all affected servers are now back online. If you are still experiencing issues, we will respond to your ticket shortly as we are still working to get a small number of remaining servers online. If you do not have a support ticket open yet, please open one.

[WV1] Network Maintenance Monday 05/11/2020 0100 EST (Resolved) Medium

Affecting System - All WV1 Services

  • 05/11/2020 01:00 - 05/14/2020 20:39
  • Last Updated 05/10/2020 22:52

Hello,

We will be replacing a supervisor module in our core router tonight at 1:00AM EST, we expect a short period of downtime as we swap and reboot our core router. We are estimating 10-20 minutes of downtime starting at 1AM EST.

This will affect all services located in our West Virginia DC location (WV1)

If you are experiencing any issues after the scheduled downtime, please open a support ticket by going to https://www.dedispec.com/client/submitticket.php?step=2&deptid=1

Thank you for your patience while we complete this maintenance in order to further improve the quality of our infrastructure.

KC1 Network Interruptions (Resolved) Critical

Affecting System - Network

  • 06/10/2019 18:31 - 04/09/2020 01:06
  • Last Updated 04/09/2020 01:06

We're currently investigating network interruptions impacting portions of the KC1 facility. This will be updated as we have updates to provide.

Thank you for your patience.

 

[UPDATE #1 - 8:00PM CST] - There is currently a fiber cut in the area that is impacting a portion of the KC1 facility, which is the cause of the network interruption for some service. Crews are currently working to fix the cut currently. We'll provide additional updates as they are available. A more detailed report will be sent out this evening.

[UPDATE #2 - 12:51AM CST] - We believe to have a temporary solution in place at this time. Please be aware that there may still be some connectivity issues as crews continue to complete the fiber cut repair. If your service is still offline, please either open a new ticket, or respond to your existing ticket and our technicians will look into it. Please keep in mind, ticket volume is still high but we're doing or best to get to tickets as quickly as possible.

Emergency Maintenance - Kansas City - Switch (Resolved) Medium

Affecting System - Network

  • 01/30/2019 13:17 - 01/30/2019 21:10
  • Last Updated 01/30/2019 13:18

We're performing emergency maintenance on a switch in our Kansas City data center. This is impacting one rack and should be completed shortly.

WV1 - Network Issues (Resolved) High

Affecting Other - Network

  • 10/31/2018 17:33 - 01/30/2019 13:17
  • Last Updated 10/31/2018 17:34

We're experiencing some connectivity issues within our West Virginia location. We'll update this as we have more information to share.

Cooling Issues at KC1 (Resolved) High

Affecting Other - Cooling

  • 06/28/2018 18:37 - 07/03/2018 20:40
  • Last Updated 07/03/2018 20:40

We're currently experiencing cooling issues impacting a portion of the KC1 data center. Technicians are on-site and actively working on the issue. We'll update as we have more information available.

UPDATE #1: We experienced a cascading HVAC failure, forcing us to shut down a portion of the datacenter. We are still addressing this with the HVAC technicians and will provide additional information once available.

Update #2: We experienced a failure in one of our larger AC units today that caused a cascading effect causing other AC units to also fail. Due to this, a portion of the facility had to be shut down to mitigate the heat. The servers that are offline will be powered up around 10:00PM CST and we have additional staff on site to assist with this. This may take some time but we will also update users as we see their servers responding.

Thank you for your patience

Cooling Issues at KC1 (Resolved) High

Affecting Other - Cooling Infrastructure

  • 06/11/2018 16:50 - 06/14/2018 04:25
  • Last Updated 06/11/2018 16:52

Hello,

We're experiencing cooling issues in a small portion of the data center which has caused some services in 2-3 racks to go offline. We're working as quickly as possible to mitigate this and get any impacted services back online. If you're service is down please open a ticket so we can monitor it. Response times may be slower than normal, but we'll provide updates as we have them.

Thank you for your patience,

Dedispec, LLC.

West Virginia Data Center Outages (Resolved) High

Affecting Other - Infrastructure

  • 05/08/2018 00:55 - 05/08/2018 01:12
  • Last Updated 05/08/2018 02:14

We're currently investigating reports of outages in our West Virgnia data center. We'll update this as more information becomes available.

Update #1: We've been informed by our fiber provider that there is a failed switch in-between our West Virginia data center and Ashburn, VA. We haven't been given an ETA yet as their techs are working to resolve this ASAP. We'll update again as we receive more information.

Update #2: Services have been restored and should be stable at this point. Maintenance is being completed still but it shouldn't interrupt any services. If your service is still offline, or it goes back offline, please re-open your original ticket if you had one, otherwise please open a new support ticket. Thank you for your patience during this outage.

Kansas City Facility Outages (Resolved) High

Affecting Other - Facility

  • 12/04/2017 20:25 - 12/05/2017 02:14
  • Last Updated 12/05/2017 02:14

We're investigating reports of outages in a section of the Kansas City facility. We'll update this as we have additional information.

Final Update:
Strong winds in the area caused a transformer up the road from the data center to pop. That impacted a single phase of the electrical system into the data center. The UPS attempted to hold the DC for multiple successive very small voltage drops and discharged, which is why a small section ended up losing power which impacted some services. The power utility company is still investigating on their side on their transformer up the road. The issue is resolved on our end and that will be the final update on this outage. If your service is still offline please open a support ticket. Total outage time was 38 minutes, most services came back online right away but some required manual intervention.

West Virginia Facility Issues (Resolved) High

Affecting Other - n/a

  • 11/08/2017 00:48 - 12/04/2017 20:25
  • Last Updated 11/08/2017 00:49

We're investigating reports of outages in our West Virginia facility. We'll update this as we know more.

Missouri Data Center Outage (Resolved) High

Affecting Other - n/a

  • 07/23/2017 00:44 - 11/08/2017 00:49
  • Last Updated 07/23/2017 10:54

We're currently investigating reports of servers down within the Missouri data center. We'll update this as more information becomes available.

We encountered a power related outsge to 2 rows of servers last night. The primary outage lasted about an hour but there were some services impacted longer.

UPDATE: At this time most services should be back online. If your service is still down we ask that you open a support ticket. Our engineering team is still working on a small section that is still impacted.

WV1 Scheduled Maintenance (Resolved) Low

Affecting Other - Network Equipment Movement

  • 10/22/2016 21:00 - 02/23/2018 20:04
  • Last Updated 10/22/2016 19:11

Due to multiple incidents with our main network provider to the WV1 facility in the past week we are having our connection to the network provider moved temporarily to a different switch within their facility while permanent replacement hardware arrives to their facility. The maintenance window for this will be tonight from 2100 to 2130 EST as we are aiming to have this move completed within 30 minutes there is the possibility this would be decreased or increased based on possible issues that may arise during the change of switch.  This will be a temporary solution which we are having completed to avoid further downtime in the coming week as the exisiting switch equipment has proven to be unrealiable to our operation. Another scheduled network maintenance will be posted once that date and time are confirmed. Thank you for your patience during this and we apologize for any inconvenience this may have caused while we work to resolve the issue.

West Virginia Upstream Connectivity Issues (Resolved) Critical

Affecting Other - Network

  • 10/19/2016 12:35 - 10/19/2016 14:00
  • Last Updated 10/20/2016 14:53

We're aware of additional issues being reported from our West Virginia customers about connectivity outages. It appears to be due to another outage from our upstream provider in Ashburn. We're working with them as quickly as possible to resolve this and will update this as we have more information.

Thank you for your patience.

Issues in WV1 (Resolved) Critical

Affecting Other - WV1 DC

  • 04/04/2016 14:25 - 04/04/2016 23:28
  • Last Updated 04/04/2016 23:28

We are currently experiencing issues with our primary upstream network provider a the WV1 facility in Berkeley Springs, WV. Our network engineers are working with the provider to resolve this issue on their end as quickly as possible.

This notification will be updated throughout this outage as well as once resolved. If you have any further questions please open a support ticket or keep checking this page for updates. We apologize for any inconvenience this may cause.

Power Outage - Kansas City Facility (Resolved) Critical

Affecting Other - Power

  • 06/27/2015 12:30 - 06/28/2015 00:14
  • Last Updated 06/28/2015 00:14

[UPDATE - 4:16pm CST] - We've restored a large majority of our services but some still are being impacted by the power outage. We encourage you to open a ticket if your service is down so we can work on restoring power to any impacted services. The power company is still doing work on their end to resolve the issue as well. Thank you for your patience.


We're currently experiencing power issues within our Kansas City, MO facility due to one of our local power companies experiencing issues on their end. We've restored a majority of the impacted services within the facility and continue working to restore the rest of the impacted services. We will provide updated as the situation is resolved.

Thank you for your patience.

Dedispec, LLC.

Routing Tables (Resolved) Critical
  • 11/26/2014 23:42 - 11/29/2014 13:22
  • Last Updated 11/27/2014 00:42

We are currently experiencing some issues with our internal routing tables. Our Network Team is currently on site working to correct the problem at this time. We will update all impacted customers when we have more information on this matter and it's resolved.

Network Outage (Resolved) Critical

Affecting System - Network

  • 09/03/2014 13:08 - 09/03/2014 23:56
  • Last Updated 09/03/2014 13:10

Hello,

We are currently aware of the network issues, our network engineers are currently working to resolve this issue as quickly as possible.

You will be notified as soon as we have more information regarding this issue.

Thanks

Dedispec, LLC

Scheduled Maintenance (Resolved) High

Affecting Other - Network

  • 07/08/2014 15:00 - 04/04/2016 23:26
  • Last Updated 07/05/2014 17:40

Impact: Brief disruption in traffic flows for all hosting customers, co-location customers, and downstream transit customers.

Explanation:

------------

Network engineers will perform a combined maintenance to upgrade the management module and router firmware revision on our edge border router. The new router firmware will be staged before hand on the new management module, along with the current configuration to ensure minimal disruption and downtime for all customers. Customers will notice a brief disruption to traffic flows during the swap-out of the management module, and possible transient forwarding loops during BGP re-convergence. Engineers will be following a pre-planned maintenance script to minimize impact to our customers service. We apologize for any inconvenience this maintenance may cause, and appreciate our customers understanding as we continue to build additional capacity and redundancy into our network infrastructure.

Scheduled Maintenance for April 21, 2014 at 4 (Resolved) Critical

Affecting System - Core Switching Hardware

  • 04/21/2014 16:00 - 07/05/2014 17:37
  • Last Updated 04/18/2014 18:45

Our network engineering team will upgrading core switching hardware to double available capacity between our edge and distribution routers. This maintenance will be pre-scripted and all efforts will be made to minimize customer impact and downtime.

 

Maintenance Date: Monday, April 21st

Start Time: 16:00 CST

Duration: 30 minutes

 

Limited duration disruptions (~60s) to customer traffic flows across our core datacenter switching infrastructure.

Emergency Network Maintenance (Resolved) Critical

Affecting System - Network Core Switch Chassis

  • 04/15/2014 15:00 - 04/18/2014 18:44
  • Last Updated 04/14/2014 21:30

Hello Dedispec Customer,

Beginning at 15:00 CST on April 15th, Dedispec network engineers will preform an emergency maintenance on one of Dedispec's core switch chassis. The maintenance will require a reload of an active management module, resulting in possible transient disruptions on all Dedispec customers traffic for a brief period (~5 minutes). Our engineers will be following a scripted / planned procedure ensuring minimal downtime for our customer base. We apologize for any inconvenience that may result from this maintenance.

Thanks,

Dedispec

Planned Network Maintenance 1/21/14 5pm (Resolved) Critical

Affecting System - Network

  • 01/21/2014 18:30 - 01/25/2014 18:20
  • Last Updated 01/15/2014 19:36

Hello,

To accommodate the rapid growth and expansion of our network infrastructure, we will be performing a planned network maintenance on 
Tuesday, January 21st, 2014 at 5:00pm central standard time.

A portion of this maintenance will involve software upgrades on our edge routing devices, and will require a brief service impacting outage to reload management modules. As we understand the importance our customers place on the availability of our service, we are taking all steps to minimize the duration of the impact to our customers, and expect the outage to last ~60 seconds. However, to accommodate for any unforeseen issues we have allotted a 30 minute maintenance window in the event we are forced to roll back changes or troubleshoot issues with the new router code.

We appreciate your understanding as we continue to evolve our network infrastructure and build in additional redundancy and resiliency to our service offerings.

Best regards,

Dedispec, LLC.

Network Card Down (Resolved) High

Affecting Other - Network

  • 08/24/2013 03:52 - 08/24/2013 00:00
  • Last Updated 08/24/2013 23:32

Hello Dedispec customers,

Some users may be experiencing an outage with their server at our Kansas City location. We had a Network Card go out on us and we're currently in the process of getting this swapped out ASAP.

Thank you for your patience for anyone affected.

Network Outage due to a Fiber Cut (Resolved) Critical

Affecting System - Dedispec Network

  • 08/06/2013 14:30
  • Last Updated 08/08/2013 11:55

Update: Connections are starting to pop up again and services should begin to start coming back up. You may notice some latency issues while we finish bringing everything back online. We'll update this again when the fiber line is fully back to normal, but currently most, if not all, services should be online again at this facility, just some possibly latency spikes.

Dedispec is currently aware of our network outage and is working quickly to resolve this. Earlier this afternoon we experienced a fiber cut. We will follow up with more details once updates are made and is resolved.

We apologize for any inconvenience and we're working quickly to resolve this. Not all customers are experiencing issues but our Midwest facility clients are.

Thanks.

Planned Network Maintenance (Resolved) Critical

Affecting System - Network

  • 05/29/2013 05:00 - 04/14/2014 21:30
  • Last Updated 05/22/2013 23:09

Dear Dedispec customers,

As a valued customer, Dedispec works hard to make sure you're always informed of any changes to our network that may alter your service with us. This following email is to alert you of the planned network maintenance taking place next week.

Start Time: 5/29/2013 at 5:00pm CST
End Time: 5/29/2013 at 6:00pm CST

This outage will effect all Dedispec Dedicated Server customers. Please schedule your peak times around this maintenance and make sure you inform your customers so as to minimize any issues. We expect downtime to be no longer then 20 minutes, but we have booked the entire hour to plan for unforseen issues if they occur. The purpose of this maintenance is to install new core routing equipment and to increase bandwidth capacity. We will have our network engineers all on-site to make this go as quickly as possible and to eliminate any possible problems. If you have any questions or concerns please submit a ticket or send an email to support@dedispec.com.

Once again we appreciate your patience while we go about this planned maintenance. Please send any feedback, questions or concerns that may arise. We appreciate you using Dedispec for your hosting solutions.

Thanks,

The Dedispec Team