By default our automated Ubuntu and Debian installs disable root login 
via SSH and require elevation to root upon logging into the customer 
user. We do this to enhance the security of provisioned systems and 
prevent unwanted SSH brute force attacks to the root user.

On Ubuntu or Debian you must elevate your user from Customer to Root via 
the 'su' command.


If you have any questions please feel free to open a support ticket in the client login area or by emailing support[at]dedispec.com